Wildlife Resolutions Inc. (“Wildlife Resolutions,” “we,” “us”) respects your privacy. This policy explains what information we collect through wildliferesolutions.site and our other websites, forms and text messages, how we use it, and the choices you have.
Information We Collect
- Information you give us: your name, phone number, email address, ZIP code or service address, and the details you share about your property or the service you need.
- Communication records: messages you send us by form, email or text, and your text messaging consent and opt-out choices.
- Technical information: your IP address, browser and device type, the pages you visit and how you reached our site.
How We Use Your Information
- To respond to your requests, provide quotes and schedule assessments and service
- To deliver our services and handle warranty visits and customer support
- To send service-related messages by phone, email or text, including text messages if you opted in
- To operate, protect and improve our website
- To meet our legal obligations
Text Messaging (SMS) Opt-In
You opt in to text messages by providing your mobile number and checking the consent box on one of our forms, or by giving us your consent directly. Consent is not a condition of purchasing any service. We use your number to send the messages described in our Terms of Service, such as appointment and service updates, quote follow-ups and customer care.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.
We Do Not Share Your SMS Consent or Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with or sold to any third party.
The sharing described in the next section excludes this information. The only exception is service providers that help us send text messages, who may process it solely to deliver those messages on our behalf.
How We Share Other Information
We do not sell your personal information. We share it only with service providers that help us run our business, such as website, form, customer management, scheduling and messaging providers, and only as needed for them to do that work. We may also disclose information when the law requires it or to protect our rights, our customers or the public.
Cookies and Tracking
Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use it. Third-party features, such as embedded Google reviews and maps, may set their own cookies. You can block or delete cookies in your browser settings, although some parts of the site may not work as intended.
Data Security
We use reasonable administrative and technical safeguards to protect your information, including encrypted connections (HTTPS) and access limited to the people and providers who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep your information for as long as we need it to provide service, maintain our records and meet legal obligations.
Your Rights and Choices
- Stop text messages: reply STOP to any message.
- Unsubscribe from email: use the unsubscribe link in the email or contact us.
- Access or update your information: contact us to review or correct what we hold about you.
- Request deletion: contact us to ask us to delete your information. We may keep what the law requires us to retain.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Contact Us
Wildlife Resolutions Inc.
757 Warren Rd, Unit 4465, Ithaca, NY 14852
Phone: (607) 351-7274
Email: info@wildliferesolutions.com